Job Purpose
- Oversee the Application Management service within given domain(s) and ensure stable and uninterrupted service for the business
- Manage day to day relation with relevant service providers
- Ensure SLA/KPI are met and that operation procedures are in place
- Provide technical know-how and support to application projects
- Support application projects and review new demands
- Active participate in domain(s) to evolve services
- Ensure proper Handover is being performed by projects
Main Tasks
- Manage applications in domain with help of services contracts. Ensure service is according to expectations
Documentation, ITSM is updated
SLA/KPIs are met
Cost is within budget
Resource usage
Applications are updated to ensure they will be supported by vendor and that security patches are in place
- Ensure integrations are documented, monitored and working
- Provide budget input for applications in scope for domain(s)
- Update/renew contracts/POs in due time before deadline
- Ensure we are license compliant
- Monitor performance and usage of applications. Follow up degradation of service or reoccurring issues
- Review and approve changes to applications in scope.
- Support business and projects with know how within domain(s).
- Follow up minor enhancements
- Coordinate or participate in smaller projects on demand
- Participate in handover discussions and ensure proper handover is performed.
Qualifications
- Relevant degree, Bachelor or Master
- Good knowledge of NCS regulations and standards
- 6-9 years of relevant experience
- Be able to communicate in both English and Norwegian
